M
Mbasa
1 reviews | Active since Aug 2025
23 Aug 2025, 11:33
I bought the caramel...
I bought the caramella drip and it definitely does not smell as how it has been advertised, I am so disappointed
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Replies (1)Eden Perfumes's replyOfficial
25 Aug 2025, 11:24Hi Mbasa, Thank you for your feedback. We’re sorry to hear that Caramella Drip wasn’t what you expected. Each of our perfumes undergo extensive testing before being brought to market & we pride ourselves on our high-quality perfume oils, which are imported from the fragrance capital of the world - Grasse, France. Perfume can smell different on each person due to factors such as skin chemistry, body pH, diet, medications, and even the surrounding environment, so it’s natural for fragrances to develop uniquely. This is exactly why we offer discovery kits with samples, so our customers can test out different scents and see how they develop on their skin before committing to a full bottle. It’s also why we have a fair refund and exchange policy, understanding that scent experiences vary from person to person. We’d love to assist you further, so please email us at *** to check your eligibility for a refund or exchange.
Eden Perfumes's reply25 Aug 2025, 11:24
Official
Hi Mbasa, Thank you for your feedback. We’re sorry to hear that Caramella Drip wasn’t what you expected. Each of our perfumes undergo extensive testing before being brought to market & we pride ourselves on our high-quality perfume oils, which are imported from the fragrance capital of the world - Grasse, France. Perfume can smell different on each person due to factors such as skin chemistry, body pH, diet, medications, and even the surrounding environment, so it’s natural for fragrances to develop uniquely. This is exactly why we offer discovery kits with samples, so our customers can test out different scents and see how they develop on their skin before committing to a full bottle. It’s also why we have a fair refund and exchange policy, understanding that scent experiences vary from person to person. We’d love to assist you further, so please email us at *** to check your eligibility for a refund or exchange.
