Bad service

To whom it may concern

I am writing to express my disappointment with the service I received at the Edenperfume Garden located in West Gate Mall branch on April 29, 2023. My experience was unsatisfactory, and I would like to bring it to your attention.

At around 15:40 on Sunday, April 29, 2023, I was assisted by a lady named Annita,(all the 3 present employees did not have nametags ,but annita is the name she gave us ) who I believe is an employee of your store. Annita was unresponsive and unfriendly during our interaction, which made it difficult for us to complete our transaction. Moreover, she repeatedly asked us whether we wanted to swipe or tap, despite the fact that we had not yet had the opportunity to make a decision.

When we politely inquired about the reason for her repeated question, Annita responded rudely and inappropriately, stating that it was "protocol." The tone and manner in which she spoke to us were entirely unprofessional and unbecoming of someone in a customer service position. Furthermore, when we requested a refund, Annita threw the money at us in a haphazard manner and demanded that we leave the store.

We were disappointed by the lack of assistance and professionalism demonstrated by Annita and the other employees present. It is essential for your employees to maintain a high level of professionalism and customer service at all times, and the behavior we experienced did not reflect that.

We request that you investigate this incident and take the necessary measures to ensure that it does not happen again. We would also appreciate a written, sincere apology from Annita.

Thank you for your time, and we hope that you take appropriate action to resolve this matter.