LITTLE EDEN GUEST LODGE VANDERBIJL PARK

We arrived at Little Eden in Vanderbijlpark near Vereeniging were met by Belinda on 25 of July 2021. She was very friendly. Admittedly, the premises looked inviting until we arrived in the rooms.

Unfortunately, there was no hot water in the rooms upon us checking in. We promptly advised Belinda about this - and this was the case in the room we booked for our kids. After contacting the owner it seemed she manged to convince the owner or manager to move us to different rooms.

Unfortunate the shower in our new room did not work and again there were no hot water. Upon informing her she indicated that it is because the pipes were frozen as it was winter and it would be ok if we let the water run. This did not help. After switching on the aircon –we also discovered that the aircon did not work – We saw that she was powerless and was trying her best to fix what was broken. Being desperate, we decided to stay on since we booked for 3 nights. Sadly, we had very uncomfortable nights in a cold room as a result of the aircon not working properly and blowing cool air all night and had to be switched off. In addition, both the kettle and the TV were joined into a single electrical plug and the kettle kept on tripping when switched on .The following morning, we again woke up to not only having no warm water in the room but too having NO water at all. Trying to be understanding, we discovered that there was no water cuts in the area -it became clear that only some rooms has access to water. We had to use cold water in our kid’s room to just do the basics to eat breakfast.

After breakfast we arrived in to find both rooms still had no water – We spend another very cold night with no water and yet the kitchen had running hot water for the entire day. Feeling very uncomfortable we saw no action being taken we decided to go and buy water at our own cost. And, with no one on duty from 12:30 on the Saturday, we opted to check out and leave to find alternative accommodation. We immediately informed Little Eden via email that we could not stay in rooms without heating and water and that we wanted a refund for the night we did not use. We were informed that a refund for two rooms night stay would be refunded for R1387. To date we have not received a refund - even after multiple enquiries over the past 3 weeks. It has become clear the owner is avoiding our communication and keeps stalling. Unfortunately, it is clear that Little Eden need serious maintenance since this is seriously lacking - despite the nice decorated rooms. Our stay was very uncomfortable.

It has now been 3 week since 24 July 2021 and yet still no refund or explanation as to when we will be refunded.