JW
Jo W

1 reviews | Active since Dec 2016

26 Mar 2024, 08:21

Zero Customer Service

Unfortunately their brand of muesli contained a small stone, enough to crack my tooth in half causing me some serious problems, (I photographed the stone) When I queried as to weather this was a common occurrence as I was now scared to purchase more muesli and what is the recourse, I was fobbed off with we will send you a bag of mueli. Well. Ok. Fine, Im a calm person lets leave it at that. 2 months later, no follow up email and no consolation prize of a bag of muesli for a tooth costing me thousands to repair. Sadly yet another company more interested in profits than customer service. Best of luck to you going forward, hope you make all the money you want.

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Replies (1)
JW
Jo W's update11 Apr 2024, 16:24
Reviewer Update
Im pleased to say they did send a rep out with a gift basket after all that, the rep was a lovely woman and I appreciate they took the time out for me.