Do not use Eddies Transport

We used Eddies Transport to move from our house, into storage, and into our new house earlier this year. As other family members had used Eddies Transport previously, we had no hesitation in using them. We were therefore in for a rude awakening when we unpacked to find how many of our belongings were scratched, dented and broken beyond repair. One very expensive piece of art which we had requested be specially crated was just bubbled wrapped and therefore broken, another piece of art was obviously not even bubble wrapped because it now has three holes in it, others have had their glass broken, a glass table is cracked, another wooden table is scratched, our fridge and freezer are now dented. The list goes on as we discovered more damaged items. The special “easy to remove tape” that they stuck on various items is not so easy to remove with some still stubbornly stuck to items of furniture.

After much nagging, Liam Bayley, one of the owners of Eddies, met us at our house to look at what we had found and discuss remedial work in respect of the damages etc. but refused to be held accountable for any of the damages suffered.

Notwithstanding this, he did undertake to bring an expert to address some repairs.

Thereafter we heard nothing further but whenever we asked when we could expect his promised action to be carried out, there was always an excuse and after many months, he no longer responds to our WhatsApp messages or phone calls.

It appears that the owners of Eddies are totally disinterested in customer service once the bills have been paid.

Moral of the story: Do not under any circumstances use Eddies Transport. There are many other good moving companies around. Use them.