Yes I paid on the wrong reference

I paid Edgars/Edcon on the wrong reference (twice) - my card number (incl my CVV number) rather than the account number. Yes, I know it's a mission but I've now been given the run around by their accounts department for ages. They're ready to black list me just because they're too lazy to find my payments. Everytime I phone I get the same line \email the accounts people\". I was now finally given a person there (no number just email) to mail - the person B Ndlovu, has their out of office on and will not be in for the week. I finally phoned the company secretary who gave me 5 manager numbers. Not a single one of them answer their phone and I didn't just try them once. <br> This is really not good service for a loyal client. Why is it such a struggle to find two payments on your system and allocate it to my account. Give me a call if you prefer I make a payment for my full outstanding balance and close my account cause its not"