SK
Sharon K
1 reviews | Active since Oct 2012
18 Feb 2015, 17:35
WRONGLY CHARGED FOR MOBILE CONTENT
I recently discovered that i was being billed R19.99 for \Mobile content' that i never received nor did i ever sign up for it. I called the edgars call centre towards the end of Jan to enquire about this
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Edcon's replyOfficial
19 Feb 2015, 10:18Hello mamosasko,
Thank you for bringing this matter to our attention, we must apologise for the delay in attending to your Mobile content query. Please be advised as per our telephonically discussion that your concerns regarding the mobile content enrolled into your account without your consent has been escalated to our OTA department to investigate further upon findings feedback will be reverted back to you shortly.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the delay in attending to your Mobile content query. Please be advised as per our telephonically discussion that your concerns regarding the mobile content enrolled into your account without your consent has been escalated to our OTA department to investigate further upon findings feedback will be reverted back to you shortly.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply19 Feb 2015, 10:18
Official
Hello mamosasko,
Thank you for bringing this matter to our attention, we must apologise for the delay in attending to your Mobile content query. Please be advised as per our telephonically discussion that your concerns regarding the mobile content enrolled into your account without your consent has been escalated to our OTA department to investigate further upon findings feedback will be reverted back to you shortly.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the delay in attending to your Mobile content query. Please be advised as per our telephonically discussion that your concerns regarding the mobile content enrolled into your account without your consent has been escalated to our OTA department to investigate further upon findings feedback will be reverted back to you shortly.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,