WRONG ORDER & WASTE OF MY TIME

Edcon at it again...

I placed an order online on 11/01, sneakers, 2 pairs - size 6 for my daughter for her birthday which was on 20/01. Anyway, she opened her prezzies 2 days later as we were away. Unfortunately, some 'silly' staff member of Edcon packed a size '7' for the one pairs (the Vans)... I really wonder what was difficult on this... simple, 2 pairs both size 6 which were available according to your system. When i called in yesterday i spoke with a very very 'unprofessional' lady, who couldn't even apologize for this inconvenience (she tells me there was some confusion - I don't know what the heck the confusion was), so i must go to the nearest Edgars stores for assistance. Edcon does not know how much of an inconvenience this has been...i have a baby that i must rush to fetch from a creche that closes at 17h30 and if i don' t get there on time they charge extra and also i find my baby miserable... when arriving at Edgars Northgate, Mpho, tried to assist but there were no 'Vans' at all. She was gonna phone Cresta or Fourways to see if any of the stores have so I must go and fetch... Why do you think i ordered these online? And if your staff is not efficient and effective in handling online orders then there's a huge problem... This is the second time I have to complain about Edcon online, it's not getting better so the message is clear...'don't buy from Edgars again'. I am still waiting for Mpho to get back to me and even if she does, Edcon has to deliver the shoes to me like they did. This is your mess and you must handle it. Ps: I will return the other ones to Northgate. I am so so disappointed with this kind of service, wonder how long it will go on for???