MP
Mpumi P
1 reviews | Active since Mar 2017
01 Mar 2017, 18:22
Worst store ever
<p>Went to the jet store on bree Street they have the most atrocious service. The fitting rooms are locked with chain and padlock there is sign that says ring the bell for assistance. I rang the bell twice no one came stood there for over 10 minutes with no assistance. So we must now buy our clothes without fitting them. What l find strange is that when you go to a Jet store in suburbs like Eastgate there is no such nonsense. There is always someone at the fitting room. To top it off there was 2 people working at the till stood in line for 45 min where was the rest of the staff? Why is the service in this store like this there's always a long queue and very few people at the till to service the customers </p>
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Replies (2)
Edcon's replyOfficial
02 Mar 2017, 15:31Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bree management to address as our valued customer is not happy that there is always long queues and the door bell at the fitting rooms, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply02 Mar 2017, 15:31
Official
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bree management to address as our valued customer is not happy that there is always long queues and the door bell at the fitting rooms, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
02 Mar 2017, 15:34Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bree management to address as our valued customer is not happy that there is always long queues and the door bell at the fitting rooms, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply02 Mar 2017, 15:34
Official
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Bree management to address as our valued customer is not happy that there is always long queues and the door bell at the fitting rooms, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,