JL
Johanna L

1 reviews | Active since Mar 2017

30 Mar 2017, 14:23

Worst service ever, I will never buy a cellphone/tablet or any other electronic device from jet again.

<p>On the 24/12/2015 I baught a Verssed tablet for my son for christmas.</p> <p>The tablet had a one year warranty, of which they said that if it broke that I could take it in and they would fix it.</p> <p>The tablet did not want to charge and completely froze in October month 2016. We moved and I only had time to take in the device end of November 2016.</p> <p>The consultant made copies of my receipt and wrote my information down in a book, she said that she will phone me with in 3 months time once they have received the tablet back from where they were sending it. After 3 months nobody phoned me, and I went to inquire at the store, of which the reply was, they haven't received any feedback. The tablet was at the store, but they could not say what was wrong with it, and was not sure if it was even send away for repairs. Again the lady said that they will phone me within a month. After a month I send my mother to inquire because I could not get off from work, and there is no Jet store in our living town. Nearest being 40km from my house. They said to my mother that the tablet is there, but it does not look like they did send it away, she tried to charge the device and it did not charge. Again they said that they will phone me. On the 22/03/2017 I went to the store again, of which they still had the phone and it did not want to charge or come on. I insisted on seeing the manager as I was furious and did not want to hear anymore excuses. The lady phoned the rep which she said that was the supplier of the devices, and he only also promised to call me. He called me later that day and said that he will speak to his boss, and call me the next day of which he did not. I told the lady from Jet to get the manager to phone me as soon as she gets back to their branch, and even she did not call me. So what services does jet deliver to you: I will call you........... But they never do, so you only get empty promises!!!!!!!!</p>

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Replies (1)
Edcon
Edcon's reply01 Apr 2017, 12:22
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We will escalate your query to our store for urgent assistance and feedback will be provided to you regarding the repairs of your tablet..

***/GO

Kind regards

The Edcon Customer Experience Team