worst service ever from Jet and EDCON customer experince derpatment.
Good day, Its literally the 20th day since my initially query has been logged at the customer experience department at EDCON, with no joy whatsoever.I bought a phone and 3 weeks later, I am still without a phone.The cellphone was sent for assesment as it had a battery problem and it needed to be charged 3 times a day. I sent the cellphone on the 3rd day after purchasing it and the store manager at Jet Palm Springs refused to take it.I have been calling the customer experience frequently and every time I call I get new turn around times and promises to be updated on the status of the query but they do not update or call me with feedback.On the 26 November, I called asking to speak to Tholwane who advised she will follow up and give me feedback,however I was advised she was off on the day by Dudu. Dudu advised she will have her to contact me the next day, when she comes to work still no correspondence received to this day.I sent an email to customer experience on the 2 December 2019 requesting for call recordings of all the calls I have made from the 20th till the current date, so that I can take the matter further.The feedback i received on that email today is as follows.
Good Day Nozi,
We do apologies that your experience was not a pleasant one.
Please note that the phone was sent in for assessment, we are still waiting for feedback from supplier and feedback will be provided to you accordingly.
Reference number: ***/GO
Kind Regards, Edcon Customer Relations.
My request on the enquiry was for them to send me the call recordings, not reply on something that they were suppose to call me on and give me that feedback.This has to be the worst service ever, I have received,I am concerned with their turn around times, which do not end.3 weeks later I am still waiting for someone to call me, but when I call or send emails that`s when they come with stories and longer turn around times.I requested to speak to their regional manger, as the agents and team leaders seem to be doing nothing to assist me.This is incompetence at its best level from EDCON, no one wants to take accountability."One person should just pick a call and contact the assessment and follow up, as to how far they are with my phone and give me feedback."