Worst service ever from edcon/ finrite. Is the anyone who has any advice what to do from here please my numbers are *** or ***. Next step will be this complaint on all social

This is the second time, im complaining abt this first time i got a response within an hour i was told my complaint will be dealt with now over a month passed and still nothing to my satisfaction. I sent my phone in to be repaired the phone bent and the screen cracked when i got it back they only repaired the screen never straightened the phone the following day the screen cracked again when i returned to the store i was told i should pay a second excess but the problem was on thier behalf after my complaint i was told if would be repaired and i wont pay a excess again. Everytime i call to follow up on the repair im told the phone is un progress ill ger if back within the week. Uts been longer than a month now. Today i called finrite and was told again i need to confirm first if im willing to pay the excess coz theres new danages. No 1 even had the courtesy to call and ask me this i had to call myself to find out. Im not willing to pay the excess if the problem is on their behalf. I even received a reference number from them to submit that i wont pay. Everytime you call these people it costs R29 airtime for making you wait then they promise to call you back which never happens. This is the worst service ive ever received from a company big company as edcon funrite this is a shame on them. Last month my insurence went up from R50 to hundred rand with no notice. Its becoming obvious why edgars are closing shops.