1 reviews | Active since Aug 2016
Worst service at Jet Carlton Centre
<p>My name is Mbali Simelane I bought a phone at Jet Carlton centre. The phone specialist that I spoke to is Mali Mthembu said it was a very good phone with great pictures as I specified I want a phone with good quality pictures .when I got home the phone was literally not functioning as I was promised, so I went back to return it in 4 days to get another phone or get my money back. I was told I cannot top up the money to buy a proper phone and also that I cannot get my money back. I told them I don't want that that phone . I then decided I'm leaving the phone there. The store manager Beauty Omaluleka told me they will take the phone to vodacom for assessment and I was told by Thandi that the process will take 6 weeks, whereas Beauty said 3 days. Thandi is a very rude unknowedgeble consultant. It's been now 8 days they have not got back to me. </p>
I still haven't got my phone or my money, I have never been treated with such cruelty as a customer, what does the consumer act say about return of goods? I sit around for almost two weeks with out a phone I was promised I will have a week back. What kind of a business is Jet running? Is this a ****a shop? Should I give up on my money?
I still haven't got my phone or my money, I have never been treated with such cruelty as a customer, what does the consumer act say about return of goods? I sit around for almost two weeks with out a phone I was promised I will have a week back. What kind of a business is Jet running? Is this a ****a shop? Should I give up on my money?
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Carlton Centre management for actioning accordingly as the handset was sent in store for assessment purposes and no feedback has been provided to you. A reference number for the formal complaint logged on your behalf is as follows ********** 029/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Carlton Centre management for actioning accordingly as the handset was sent in store for assessment purposes and no feedback has been provided to you. A reference number for the formal complaint logged on your behalf is as follows ********** 029/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.