tM
tshidi M
1 reviews | Active since Aug 2018
06 Aug 2018, 16:15
worst service
i bought new phone from edgars on the 27/06/2018 J4 after few days i had a problem with the speaker took back the phone because it was after 7days i bought the phone was adance they will take the phone for the repair today is the 3rd week i took the phone for repair but i haven't heard anything from the store they keep telling me that it was a factory fault & not my fault ...i have been running around sees its month end trying to pay my creditors & which i normally do via my phone ...i have not happy with the service i'm getting after being client for edcon for so long..i want my phone back fixed or my funds back
Official business reply
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused to you.
As per our discussion our store will follow up on the repairs with the service provider and feedback will be provided to you.
Reference: ********** 0635/GO
Kind regards
The Edgar's Customer Experience Team
Helpful (0)
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Replies (1)
Edcon's replyOfficial
08 Aug 2018, 09:33Thanks for the message. We apologise for the inconvenience and frustrations caused to you. Kindly note that the cell phone repairs takes from 4-6weeks for repairs . However our team are following up with the service provider and feedback
will be provided to you.
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edcon's reply08 Aug 2018, 09:33
Official
Thanks for the message. We apologise for the inconvenience and frustrations caused to you. Kindly note that the cell phone repairs takes from 4-6weeks for repairs . However our team are following up with the service provider and feedback
will be provided to you.
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,