1 reviews | Active since Jun 2016
Worst service
<p>My name is Ezekiel Seleka and my phone started giving me problems.since i bought it at Jet store i decided to send it back.On the 13th of June 2016 i took it back and i was told it will be back after 14 days.now everytime i visit the store its always stories that we are busy with stock takes and so on. All i need is my phone not stupid explanation.its really annoying and no one is bothering calling me.if someone can call me on ********** 447 today or tomorrow i will apprciate</p>
Kindly note that as discussed over the telephone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Rustenburg management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 294/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred, should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Kindly note that as discussed over the telephone. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Rustenburg management for actioning accordingly as the handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ********** 294/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred, should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.