WORST SERVICE
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">When I settled my account I ask you guys to close the Jet club as I want to close the account.</span><span style="color: #1***7d; font-family: Calibri, sans-serif; font-size: 11pt;">Whose fault is that there is R51.50 outstanding.</span>I will not pay that money, I will take this future as I have proof that I paid the full outstanding balance and emails supporting my claim that I ask you guys to close the account.<span style="color: #1***7d; font-family: Calibri, sans-serif; font-size: 11pt;"> </span>I settled my accounts on the 09/04/2016 and on then ask you people to close the Jet club as I might not be using the account.<span style="color: #1***7d; font-family: Calibri, sans-serif; font-size: 11pt;">The reason why I ask all those settlement letters on the 04/04/2016 as well as 07/04/2016 is to pay my account in full and close.</span><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;"> </span><span style="color: #1***7d; font-family: Calibri, sans-serif; font-size: 11pt;">And that’s exactly what I have been asking you people, so you tell me where the R51.50 comes from? </span><span style="color: #1***7d; font-family: Calibri, sans-serif; font-size: 11pt;">I want this to be sorted out immediately.</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p>
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly find the direct accounts team details below as the matter has been escalated to the Accounts Durban team on our valued customer’s behalf for further assistance. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly find the direct accounts team details below as the matter has been escalated to the Accounts Durban team on our valued customer’s behalf for further assistance. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
