CV
Charlene V

1 reviews | Active since May 2014

05 Aug 2016, 11:33

Worst Possible Service EVER!!!!!!!!!!!!!!!!!!

<p>Spoken to 20 Different people in 20 different departments, Phoned 10 different numbers, Sent documentation through 5 times, explained issue 100 different times, been told 20 different times that someone will call me back, been on hold for atleast 6 hours in total, being cut off by rude operators, cut off in the middle of conversations by the person im talking to!!!!!!!!!!!!!!!!!! Honestly the worst people to work with!!!!! When you owe them money then you get threatoning emails and phone calls with legal action and if its not paid then all hell is going to break loose, but when they owe you money and you want it bqack then it takes a god**** life time just to get one little thing straightened out!!!!! Edcon is a bunch of stupid people and they are all a joke!</p>

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Replies (2)
Edcon
Edcon's reply08 Aug 2016, 09:48
Official

We have received your concerns and apologise for the inconvenience caused by the matter, as per our telephonic conversation, kindly find the below accounts team details as we have escalated the matter regarding the account refund that was supposed to be conducted on your bank account to the management for further assistance , Alternatively you may reach the accounts team on the below details for follow up . Please find the below reference number for your post ********** 175/GO.

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

CV
Charlene V's update10 Aug 2016, 05:59
Reviewer Update

No Phone call? What happened to someone phoneing me before 5pm to resolve the whole issue further?