Worst online store, don't use them!!!

I've placed an online order via jetonline.co.za for two items on 3/01/2018. Since I've received no feedback on my order (online it indicated as still processing after 8 days???), I contacted their customer services via e-mail on 08/02/2018. I only received a useless response on 10/02/2018 indicating that they have escalated my query. Exactly a week later on 17/02/2018 I received another response indicating that they cannot fulfill my order as the items have been sold out.

Please avoid their useless online store and customer service for the following reasons: 1. Why does it take 17 days to inform a customer that the items ordered are out of stock; 2. Why is your website/online store still indicating the items as being "in stock" in exactly the same sizes ordered after being informed via e-mail that it is out of stock??? (I've checked this on 19/02/2018 at 12h10, two days after your ****ty e-mail an have taken a screenshot should you maybe dispute your incompetence)

I don't know how you are going to explain the above as it clearly illustrates your incompetence as an online store.

As stated before, stay away from this store. They don't have a clue how to run an online store!!!