1 reviews | Active since Dec 2016

19 Dec 2016, 14:30

WORST ONLINE SHOPPING EXPERIENCE EVER

<p>Its been over a month now since i made my FIRST online purchase with EDCON. to date i have not received my order and have called them numerous times to find out on the status of my order. i was given re-assurance that i would recieve my package on the 19th or 20th December 2016, latest.</p> <p> </p> <p>Today on the 19th Dec 2016, the online team called me to inform that they actually dont have stock of my ordered items. i have since cancelled my order and asked for a refund.</p> <p> </p> <p>Never, ever will i use EDCON online again. The service levels are pathetic!!!!!</p>

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Replies (2)
Edcon
Edcon's reply23 Dec 2016, 13:07
Official

Thank you for bringing this matter to our attention and we apologise for any lapse in service.

The order has been cancelled due to no stock available and this was confirmed to you.

Your reference number is ***/GO .

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***

Edcon
Edcon's reply23 Dec 2016, 13:07
Official

Thank you for bringing this matter to our attention and we apologise for any lapse in service.

The order has been cancelled due to no stock available and this was confirmed to you.

Your reference number is ***/GO .

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***