1 reviews | Active since May 2017
Worst mistake was to join Edcon / EdgarsGroup
<p>When I opened the Edgars account, the papers I signed for was excluding insurance, booklets ect. However I was billed for it. I used the account twice since I opened it. Months later when I looked at my lips and statement I saw what I was actually billed for and went to Edgars is Parow Centre to query, the two ladies at Customer Service told me they are unable to assist with my query and their Call Centre is close on a Saturday (this was about 10:am the morning), They also advise me to go to the store where I opened the account "JET Parow Centre". </p> <p>I went to Jet Parow Centre, the cashier was friendly, she called the Call Centre who was not much of a help. </p> <p>I started sending emails ********** send them my reipts of payment and purchases since i opened the account, request them to stop all extra charged i did not sign up for, guess what I am still waiting for feedback, ridiculous!!!</p> <p>Also I never used that account after the second purches, i pay every month more than my installment but the balance doesnt add up, Ive send pop to follow up but no feedback. </p> <p>The worst mistake i made in my life was to join Edcon. Service sucks, ****** and conniving. </p> <p> </p> <p> </p> <p> </p>
In response to your email received, please note that you do not pay for Club Magazine as a club member you get it for free and it is collected at the store. We hereby confirm that your Jet Club has been cancelled as requested on the 1st of April 2017.No dispute was raised within 30 days from the enrolment of the Jet Club therefore no reversal will be processed.
***/GO
Kind regards
The Edcon Customer Experience Team
In response to your email received, please note that you do not pay for Club Magazine as a club member you get it for free and it is collected at the store. We hereby confirm that your Jet Club has been cancelled as requested on the 1st of April 2017.No dispute was raised within 30 days from the enrolment of the Jet Club therefore no reversal will be processed.
***/GO
Kind regards
The Edcon Customer Experience Team
