Worst leadership, management and customer service

I made an online purchase on 1 May. To date, I am still waiting. When you call you simply het a reftence number with no answer. On facebook I was told that my items will be delivered last week Thursday. On Saturday I am tol en the next few day. Tomorrow it will be another week. This is poor leadership, poor management and the worst customer service I have evre experienced. My guess is that there will be no response from them on this either and if there is it will be the standard useless response with no commitment or real truthful answer, as always.