cW
christopher W
1 reviews | Active since Mar 2013
18 Mar 2015, 12:16
Worst customer service ever
I have been trying to get my JET account statements in vain for months now. I stopped receiving my e-mailed statements from July 2014, and ever since its been a nightmare trying to get statements. I have been calling, mailing and really begging but nothing. I only get promises that it will be sent within 24hours. Still after many days nothing. I registered online and tried it that way. The website is so useless and ****py I cant even get or view my statement in that way. Only sales on the website. I am so glad I am closing my account.
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Edcon's replyOfficial
19 Mar 2015, 12:49Hello christopher619,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account. Kindly note as per our telephonic discussion the latest statement was e-mailed to you 18/03/2015 and you confirmed receiving it. We also confirmed that the statements will be e-mailed to the agreed e-mail address as from the next billing date (April 2015 statement).
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account. Kindly note as per our telephonic discussion the latest statement was e-mailed to you 18/03/2015 and you confirmed receiving it. We also confirmed that the statements will be e-mailed to the agreed e-mail address as from the next billing date (April 2015 statement).
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Edcon's reply19 Mar 2015, 12:49
Official
Hello christopher619,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account. Kindly note as per our telephonic discussion the latest statement was e-mailed to you 18/03/2015 and you confirmed receiving it. We also confirmed that the statements will be e-mailed to the agreed e-mail address as from the next billing date (April 2015 statement).
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your account. Kindly note as per our telephonic discussion the latest statement was e-mailed to you 18/03/2015 and you confirmed receiving it. We also confirmed that the statements will be e-mailed to the agreed e-mail address as from the next billing date (April 2015 statement).
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***