EM
Eusebia M

1 reviews | Active since Jul 2015

08 Sept 2016, 18:20

Worst customer service ever

<p>I laid a complain on hellpeter regarding my account I was charged for partners insurance of which I did not agree on I got a reply stating I need to and an email to accounts@edcon I was promised to get a credit this month nothing has been allocated I went on Facebook still no feedback yesterday I had a credit of 200 from the money I paid this month wen I checked today in the morning it was 141 later today it was 71 and I didn't not purchase anything today jet makes promises they dnt keep I have been fighting this battle since July and I dnt get help and if I stop paying my account they will be busy calling me non stop they dnt knw customer service they dnt take ownership or go extra mile for their customers poor poor customer service I'm still waiting for my credits even now </p>

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Replies (1)
Edcon
Edcon's reply09 Sept 2016, 08:58
Official

Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post ********** 026/GO.

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.