1 reviews | Active since Jun 2013
WILL SOMEONE COME BACK TO ME?????
I have moved overseas and have settled my account from New Zeland. I sent a proof of payment a month ago and for a month I have been battling to contact someone who can track the payment and allocate it to my account. <br> <br> I have sent several emails to BONGA NDLOVU, made multiple contact with Edcon but nothing! The last person I spoke to was PISCILLA MOODLEY and she offered to help but when I followed up with her and Bonga, THEY DON'T EVEN REPLY TO MY EMAIL!<br> <br> So what must I do???? I have settled my account but NO ONE can come back to me????? Since paying the account, I received my latest statement and now have to pay interest because of INCOMPETENCE! <br> <br> CAN SOMEONE JUST ANSWER ME AND TRACK MY PAYMENT?!?!?! <br>
Thank you for bring this mater to our attention. Please note our accounts department has received your proof of payment. However the payment has not yet updated on the account therefore they are unable to close your account.
Reference number: ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on *** and quote your reference number.
Kind regards,
Customer Experience Team
***
Thank you for bring this mater to our attention. Please note our accounts department has received your proof of payment. However the payment has not yet updated on the account therefore they are unable to close your account.
Reference number: ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on *** and quote your reference number.
Kind regards,
Customer Experience Team
***