1 reviews | Active since Jun 2010
Why was my account never closed, Now you penalize people for previously having accounts to take up new offers
<p>Hi i have seen your new promotion ( 50% off you first purchase when you open a edgars account) I closed my account last year already and wish to take up your account offer and receive the benefit </p> <p> </p> <p>This is very unfair to a regular customer who still supports you with cash purchases at your high prices , my etire family only buys from edgars and are almost in your store 3 times a month buying nothing under a 1000.00 </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below.New accounts Express Credit 011 **********
New Accounts Queries 011 **********
Faxes **********
Please find the below reference number for your email
********** 227/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below.New accounts Express Credit 011 **********
New Accounts Queries 011 **********
Faxes **********
Please find the below reference number for your email
********** 227/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
I dont think you understand my complaint
My application was never declined, Your website says i already have an edgars account but i do not
You branch consultants say that they just reopen the old account when i apply and dont get the 50% off your first purchase benefit because i am an existing client
I dont think you understand my complaint
My application was never declined, Your website says i already have an edgars account but i do not
You branch consultants say that they just reopen the old account when i apply and dont get the 50% off your first purchase benefit because i am an existing client