NH
Nadia H

1 reviews | Active since Aug 2016

06 Oct 2017, 08:38

why are you edCONNING us?

My mother received a call informing her that I cannot be covered on the accident plan anymore because I am over 25. Well that presents an interesting problem because I haven't been 25 for over 7 years. Please refund her premiums for the 7 years because you cannot possibly expect her to pay for something she cannot use. I have also called to request copies of policies on both my mother and my account but its bordering 3 weeks and I still have not received! We expect better from a company that is so well established and with whom we have been doing business for so many years!

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Replies (4)
Edcon
Edcon's reply06 Oct 2017, 08:53
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply06 Oct 2017, 08:53
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply06 Oct 2017, 08:54
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the financial services query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

NH
Nadia H's update06 Oct 2017, 08:59
Reviewer Update
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