1 reviews | Active since Apr 2015
WHERE IS MY ORDER!!!!
I've placed a order with CNA online for a tablet. The tablet was a gift but never delivered. According to them (Edcon) the package was delivered but my Order# was linked to an old Boardmans order which was delivered some time back. I have been contacting them since Tuesday but with no satisfactory responses. Their delivery policy states 1-5 days as per availability of stock, I've confirmed that there is stock available, so they are breaching contract. I've emailed everything twice but, with no response from them. Everytime I call the calls are more than 15min at a time and I'm paying for these calls, they don't phone back. I was promised an answer by the end of business today, which I know will not happen. Edcon your received my email with the Order# and all the other details I sent you please look into this matter. I need this package to be delivered as in yesterday to the recipient. \WHERE IS MY ORDAH!!!!"\"" I WANT MY ORDAH\"""""
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you confirmed receiving the order as it has been delivered already.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you confirmed receiving the order as it has been delivered already.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***