What is going on there?????

after 4 attempts to try and speak to someone I'm giving up. I needed some info regarding Boardmans online sale. The cc number on the web doesnt exist (084 number). The IVR gives you a choice between new accounts, arrear accounts and payment plans. Not everyone that calls u Edcon owes u money and is in arrears. To speak to someone i pressed some number, got thru to finance, spoke to Yolanda who killed the call . Not sure why. I then called HO wanting to know who i can speak to. Switchboard transferred me to someone, who transferred me to another person named Dudu. She couldnt help me but tried anyway. She put me on hold trying to access the website and see what i was talking about. That called got killed too.Dont you think that someone should listen to your IVR and actually add the diff options that your company does deal with? What about getting the cc number right too? It's just a suggestion instead of the execs paying themselves fat bonuses. I suggest that you call your own company and see how frustrating the experience is. This company used to be one of the best to shop at, now you just like every other place. Nothing special. Customer service is a joke but I'm not laughing!