What a way to treat customers

<p>I bought a car seat at jet eastrand mall on the 25th May and on the 6th of June I wanted to return it back because it doesn't fit in the car and also it is torn but just a bit which didn't bother me.when I got to the store the lady told me they dont refund hardware material which was a surprise to me because its not written anywhere for me to have known that,she said they only can return if faulty I showed her the torn part she then told me that they do not sell faulty stuff and how she could know if im not the one who tore it.I called their customer service about this and was told to wait 48hours for them to resolve the query. 48 hours later I was the one who had to call them for feedback. When I called them all the consultant said was that the store manager wont take the seat back because its faulty. Like how could she even think I would ter up something then come and lie about it and as if they check whether the product coming out of the store is in good conditions now I'm expected to just see what I do with something I won't be able to use. I can't even travel with my baby because I don't have a car seat and worst of all I have to pay it back because I took it on account like is it fair though?</p>