What A Waste Of Time.

I called your contact center on the 24th of November 2015 and asked for my grandmothers account to be reinstated or she must be refunded back her R100.00 your consultant Ms Ntombi Mdakane instructed me to organize 3 months bank statement and my grandmother I.D copy for R100.00 to be refunded to her account I then instructed your consultant that my gran is a pensioner who has problem with walking and her eye sight, in which she instructed me that you can give her a voucher I don't agree with that for her to get her money she must spend R20 to print her statement and R5 for an I.D Copy which I don't understand for god sake she is a pensioner and doesn't have the funds to spend extra can you organize that she walks in produce her I.D and refund her cash, cause this voucher thing won't work if you can't unlock her account why must she accept your voucher and shop at your store????? Please do the right thing and not force her to buy were she isn't welcome. Knowing EDCON I will only get a response when it suits you and I shall be awaiting it.