Was told I was settling but now I'm still owing!

I have made a payment at Edgars Protea Gardens in December 2018. I was advised this was the settlement amount - an amount of R1666.35.

I am now told that I am in arrears of over R1700 whereas I have paid you off and I was advised I would not need to pay anything else. Your consultants failed to explain all the other fees that would be needed - that is a failure from your representatives at Edgars and I am in no point to blame for your consultants errors. Had I been told that the additional products would need me to go cancel them individually, I would have done that in December - I was not told by your advisors and will not be blamed for you not doing your job.

I called your centre and spoke to NOZI and her manager HELEN.

I am not willing to pay anything extra from what was paid as you told me I was settling my account and no other payment would be made by me. At the branch I was told to go away when I tried to check whether my account was closed and was advised the payment takes time to clear and that I would receive a paid up letter.

Please cancel all other additional products and backdate my cancellation for all those things that you failed to advise me of. Namely, Parent plan, phone insurance, legal, home protection, edgars club, dental insurance etc.

I advised Edcon 1 week ago that I would expect their response within 2 business days and they then respponded on Monday stating that they would contact me within 2 business days. Its been the whole week without resolution or even acknowledgement!

I am beyond disappointed in the business as a whole and need this resolved. Please contact your customers when you have promised them a call back! I have not received proof of the payment as well and I need the paid yp letters - **********

Please call me on ********** 796 or ********** 655