AM
Ashlynn M

1 reviews | Active since Jul 2013

19 Aug 2015, 16:39

WAITING SIX WEEKS FOR DELIVERY

Three weeks since my Hello Peter post and still no resolution! I haven't received any feedback or resolution from Edcon. I am waiting fro six weeks for my outstanding items to be refunded! I placed an order on the online store on 1 July, it has been such an uphill battle to get this order. three quarters of the order was delivered after two weeks of me waiting for it and then me following up with the customer service. If i did not email them or call them I would never have known what the hold up was, the product I order was out of stock and they were trying to source it. I was informed there was only one product that was out of stock, I said it was fine they should refund me for it. Upon receiving my delivery I did stock taking and found there was items missing, I called the customer service and informed them, I emailed the customer service everyday since and to date there has been no resolution. I informed them I do not want the products anymore they should just process a refund for me. Its been six weeks since I placed my order and I have not received the complete order or a refund for the missing items. This shopping experience has been the worst I ever had!

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Replies (1)
Edcon
Edcon's reply21 Aug 2015, 10:39
Official
Hello ashlynnmaynard,

Thank you for bringing this matter to our attention. As per the response the matter was escalated to the Online team who are currently busy with the query and feedback will be provided.

The matter has now been escalated to the senior management for urgent response.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.

Kind Regards
Customer Experience Team
***

Best regards,