sM
silindile M
1 reviews | Active since Feb 2015
09 Feb 2015, 12:35
Vodacom 49s contract
Since mid of January I have been battling to find the necessary answers as to why I am being billed for a Vodacom subscription and a cell c subscription ( I don't even have a cell c number anymore). I have contacted RMCs on several occasion , I fail to understand why I have to waste my money calling all these call centre , but not getting any help in return. <br> <br> Edcon can you please have this sorted out , it is *********. I donot understand how you allow such things to happen to your customers. <br> <br> And PLS NOTE , that I never signed for any contracts, so please sort my cell phone number as well as my account, and should I not get a response , I am heading straight to the Ombudsman.
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Edcon's replyOfficial
10 Feb 2015, 09:55Hello slie_mhlongo,
We would like to apologise for the overall experience, we understand the frustration for making countless to the RMCS , for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for making countless to the RMCS , for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply10 Feb 2015, 09:55
Official
Hello slie_mhlongo,
We would like to apologise for the overall experience, we understand the frustration for making countless to the RMCS , for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustration for making countless to the RMCS , for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note that the RMCS department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,