VIP ********** Billing to be reversed

I have been to calling the customer service centre for months and been sent from pillar to post. I have also called your call enter and never received any help or feedback. I can't understand 1 year can pass without getting any assistance<br> I called again on14 may 2015 @13:56 and spoke to Sabrina. She advised me to talk to the store manager at Eastgate store code 0538 as they (employee number 1333 939) activated the VIP charge. After leaving 4 messages (on different dates) for the manager (Lwazi) to call me back with no help the receptionist (Winnie) advised me to call the call enter back.<br> I called again on 18 May @ 11am and spoke to Wendy who said she will call CNA Lenz and investigate the matter by getting proof from the store as on her records it shows that they activated the VIP. To date I have not received any communication and she promised she will get back to me in 7 days. <br> I received an email from Cynthia Skhosana (29 Jun. 15) saying that they cannot get hold of CNA on the phone.ie the phone has been ringing sing the 18 May to date. <br> What a service especially to a client that pays on time. I hope this will get urgent attention and will be assisted.