Very upset with Jet Brakpan
<p>About a week ago I went to Jet in Brakpan to use the last money on a gift card, they were offline, fine enough I will go back. Get there today and Jay Jay the cellphone specialist swipes my card and gets an error vut she shows that she is online, I ask her why it keeps doing this so her response is "I should ask you"! I told her I dont work for Edcon how am I suppose to know? She says okay so you dont work for Edcon maybe you got this card and Edgars (yes its an Edgars gift card but states I can buy at any Edcon store) gave you a voucher which you must spend there, I am fully aware of who gave this card to me and it was not Edgars! Why is it always offline when I want to use the lastbit of my giftcard which I am entitled to because my family member paid the full amount and now I only get a partial amount to spend? Best of all she said Edgars and Jet is not the same, fair enough but they are all under the same group is it not so the fact that she was taking me for an idiot was unacceptable! I need assistance in getting this problem dixed as I will not throw this card away when I am entitled to spend it all and have only spent some!</p>
We have escalated the complaint to the Jet Carnival, Brakpan mall management to address as our valued customer is not happy that the systems were offline when attempting to redeem your gift card and the staff members were also very unfriendly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Carnival, Brakpan mall management to address as our valued customer is not happy that the systems were offline when attempting to redeem your gift card and the staff members were also very unfriendly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Good evening, this complaint was about the Brakpan Jet, Carnival Mall Jet contacted me and I informed the lady that it was not at their store. I was extremely upset because when I asked the lady why my card keeps declining she rep**** with "she should ask me" and that Jet and Edgars is different. I understand that you have different stock and looks but all fall under the Edcon group, she should have assisted me instead of trying to get rid of me. Last week when I tried they were offline however on the 16th I was shown that the system online hence my question "why does my card decline?" This is not the first time it has happened where I lost quite a bit that was on a different voucher because it kept declining, but I dont see why I have to lose out when my voucher is still valid.
Good evening, this complaint was about the Brakpan Jet, Carnival Mall Jet contacted me and I informed the lady that it was not at their store. I was extremely upset because when I asked the lady why my card keeps declining she rep**** with "she should ask me" and that Jet and Edgars is different. I understand that you have different stock and looks but all fall under the Edcon group, she should have assisted me instead of trying to get rid of me. Last week when I tried they were offline however on the 16th I was shown that the system online hence my question "why does my card decline?" This is not the first time it has happened where I lost quite a bit that was on a different voucher because it kept declining, but I dont see why I have to lose out when my voucher is still valid.