Very unhappy customer.

Received an sms advising i owed for month of oct 2020 but had already paid on 27th sept for october , i always pay end of a month through absa account, i phoned *** they said ignore sms and confirmed bank account is correct that i am crediting. then received i owed money ... R106.00, i phoned jame on *** said i wasup to date advised i require settlement amount she gave me R296.24, which i paid on the 13th October... i advised i wish to cancell said i must wait 48hrs til the account shows zero.... then next day i received an sms i owe R213.40... this is very bad service i do not owe anything now.... i tried phoning again same number only to be told the number is too busy... i sent email to edgars payments and referrerals but have had no reply... please sort this out as i wish to cancel this account , my edgars account number is ***. my contact details should be on your records.