1 reviews | Active since Apr 2011
Very Rude consultant
I called in first thing she says you speaking to Slindile may I please have your ID NO or account no my response is I haven't even greeted you and already you are asking my ID NO how are you going to know what I need? she response and says this is collection department ok I take a chill bite give her my ID NO SHE then she gives me the no *** which is the number that I called before I was told to call their extension, or by the way I called the call center 4 times without any assistance. this is really bad service. Been taking from 1 department to another for just payment arrangement I feel bad for your clients...I then spoke to client service manager who promised to escalate the matter to managers and call me back
Kindly note we tried contacting you telephonically numerous times but could not reach you. ( Unable to leave a voice message).
Thank you for notifying us of your service experience with our Collections Team.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that all concerns raised regarding your service experience with our collections call centre agent will be addressed with management for investigation purposes. Upon their findings corrective measures will be implemented accordingly. In addition will be like to confirm that notes are saved on our records confirming a request to make payment on the 25.11.2015. Kindly contact the following number in order to make future payment arrangements ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically numerous times but could not reach you. ( Unable to leave a voice message).
Thank you for notifying us of your service experience with our Collections Team.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that all concerns raised regarding your service experience with our collections call centre agent will be addressed with management for investigation purposes. Upon their findings corrective measures will be implemented accordingly. In addition will be like to confirm that notes are saved on our records confirming a request to make payment on the 25.11.2015. Kindly contact the following number in order to make future payment arrangements ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***