Hellopeter
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1 reviews | Active since May 2016

07 Sept 2016, 07:09

Very poor service again my detail is wrong.......

<p>Good day.<br /> I need this moths statement. i was sent a payed up letter which the bank did not even want as proof whit my new address on. Now i see the statements on my e mail that i requested via email is wrong. I called in but the *********** people i dealt with did not even send me an email after requesting a statement your service is pathetic.</p>

0
Replies (3)
Edcon
Edcon's reply07 Sept 2016, 09:23
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your new correct address, so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ********** 029/GO

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***

's update07 Sept 2016, 10:30
Reviewer Update

"""We will respond to you within the next 48 Hours."""

Must i really wait this long for slow pathetic service again?????

's update08 Sept 2016, 15:20
Reviewer Update

Still the wrong address I requested te right one so nicely but it's still wrong. I have never seen such Incompetence .