Very poor service

I contacted the call Centre on Friday 11 December 2015 and I requested for a credit limit increase on my Edgars account.<br> <br> The call centre agent advised me that I qualify for an increase however I need to email my 3 recent pay slips and copy of my id to [Email Removed]<br> <br> I had emailed same and received a read receipt see attached proof.<br> <br> On Monday 14 December 2015 I contacted the call centre again to query as to how long more must wait, the call centre agent advised that they had not received my documents at all. (But my email with attached documents was read according to the read receipt)<br> <br> However on 14 December 2015 I emailed documents again to [Email Removed]<br> <br> Today 15 December 2015 I contacted the call centre once more and was advised that they have not received my documents. <br> <br> Now I have been referred to you, please can you try assist me urgently as I require the increase activated by tomorrow. <br> <br> Your kind assistance is much appreciated.<br>