Very poor customer service-Order Number ***

I bought 3 cellphones online via the edgars online portal on the 24th November 2017 .From day one this was a nightmare , the couriers delayed the delivery , when I followed up , was told they did not have my proper contact detail , which was crystal clear on the online documentation and their online tracking.I had to escalate to their top management to receive my purchase way too late , as it was intended to be a birthday gift .To add more insult to injury , the 3rd cellphone(Z2) had software issues , no apps could be downloaded from the TIZEN store.I took it to Edgars Randburg Square , the kept it for 2 weeks .Upon receipt last I asked if it was fixed and they assured me it was , it still has the same issues.Today a gentleman calls me , after I complained , just to casually tell me to go back to Edgars Randburg and hand it back to them again so that they can fix , if they could not fix it the first time whats different now?As a qualified , trained customer service professional myself , I have never seen such shoddy service in my life , I have made many online purchases before and never was the service this bad,there's no empathy with their clients , and for entity like Edcon it really is disappointing