1 reviews | Active since Dec 2010
very bad service received from Jet
I am so unhappy with the service received from the manager or supervisor by the name of Rachel Mello who didn't assist me when I went to the store to get some help with regards to my account I just opened I called the call centre before going to the store the agent I spoke to said I must go to the store with the card and my ID so they could assist me with account limit being linked as it still shows I have a 0 limit on the acc so after waiting in such a long queue that rude lady Rachel didn't want to assist so I asked her so what what do I need to do she said nothing and just said she can't assist me. so I am not happy with the service I got from her it was very disrespectful of her to treat me like that like I was nothing and I simply asked what is it that I need to do to activate my card she responded in a very disrespectful manner that she can't assist me and said I must just go away without knowing what I need to do. what kind of a supervisor treats customers like that..
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, kindly be advised that you are required to make your first purchase on your account to activate it.
Should you still require assistance, kindly contact our accounts department on *** ad you will be advised accordingly.
Please also note that the concerns you have raised with us regarding the service received, have been forwarded to the stores management to address.
The reference is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, kindly be advised that you are required to make your first purchase on your account to activate it.
Should you still require assistance, kindly contact our accounts department on *** ad you will be advised accordingly.
Please also note that the concerns you have raised with us regarding the service received, have been forwarded to the stores management to address.
The reference is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***