1 reviews | Active since May 2015
Utterly disgusted but sadly not surprised
<p>This is my third review i have ever had to write in a span of 3 years and unsurprisingly Edcon has made the list.</p> <p>I have been a loyal customer for a very long time and recently fell on hardship.</p> <p>I called the call centre before the 4 / 11/2016 , not to make an arrangement but to switch from a 6mnth interest free to a 12month option. I was advised by the consultant that the account was changed to a 12month option. </p> <p>It is important to remeber that my account was up to date at this point. I called today and spoke to a Nomfundo ref# E ********** 72 only to be informed that in fact there was no record of my call , i enquired if they have a CRM system and apparently they do. My account is now in arrears , when i requested to have the call retreived i was told that the customer service department could do so. When i requested to be put through i was told that the call would be returned to this consultants department.</p> <p>What an absolute joke , i was then told an email could be sent by her , i requested to be cc'd on the email because naturally the trust is gone. I was then told that i could not be cc'd she can only send the email herself.</p> <p>So heres to hoping the info i was given ( Nomfundo ref# E ********** 72 ) actually exists , i work in the service industry and besides giving exeptional , service i do not demand it myself.</p> <p>But heres something to think about Nomfundo , when you have lost the trust of your customer , dont try to argue semantics when your so called steamline processes , are the very reason why you cannot help your customer.</p> <p>Think outside of the box don't be the typical call centre agent.</p> <p>I want this issue resolved and my impeccable credit record rectified , i will certainly not be spending at EDCON again !!!</p> <p> </p> <p> </p>
wow 5 days later .. or to be fair 3 working days later and no response !!!
wow 5 days later .. or to be fair 3 working days later and no response !!!
Seriously ? !!!!
Seriously ? !!!!
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience concerning the account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience concerning the account.
We have escalated your query to our accounts department to investigate with regards to your account you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
So i have just gotten off the phone with Sindiswa ref number ********** 631/GO has just informed me that Edcon has been trying to get hold of me on my landline to obtain wait for it ... my account details !!!
How is it that the referance provided does not populate my details , so absolutely nothing has been done since the 21 December.
I am broken with disbelief in the sheer incompetence of it all , that i do not have any fight left in me !!
I tried to consolidate all my debt to day , only to be told i'm disqualified due to an adverse listing by Edgars.
Once i rectify this situation i will never shop at these stores again and neither should you !!
Edcon Stores. Edgars, Edgars Shoe Gallery, Edgars Active, CNA, Jet, Jet Mart, Boardmans, Red Square, Legit, Calvin Klein, Victoria Secret, Lucky Brand, Dune, Green Elephant, Salsa, Tom Tailor, Topshop, Geox, Lipsy, TM Lewin, Dr Martens, Vince, River Island, Express, Jigsaw.
So i have just gotten off the phone with Sindiswa ref number ********** 631/GO has just informed me that Edcon has been trying to get hold of me on my landline to obtain wait for it ... my account details !!!
How is it that the referance provided does not populate my details , so absolutely nothing has been done since the 21 December.
I am broken with disbelief in the sheer incompetence of it all , that i do not have any fight left in me !!
I tried to consolidate all my debt to day , only to be told i'm disqualified due to an adverse listing by Edgars.
Once i rectify this situation i will never shop at these stores again and neither should you !!
Edcon Stores. Edgars, Edgars Shoe Gallery, Edgars Active, CNA, Jet, Jet Mart, Boardmans, Red Square, Legit, Calvin Klein, Victoria Secret, Lucky Brand, Dune, Green Elephant, Salsa, Tom Tailor, Topshop, Geox, Lipsy, TM Lewin, Dr Martens, Vince, River Island, Express, Jigsaw.
So i got a call from a Mohamed on Friday 13/1/2017 - responded today 16/1/2017:
Hi Mohamed
Thanks for getting back to me , as mentioned I have come on some hardships resulting in me having to go to a twelve month interest bearing option.
Please be aware as my history with you indicates I have always been a good payer with an impeccable credit rating , I expect this to be restored at the Bureau as it has already impacted me due me doing a credit check last week.
I also expect any negative interest to be recalculated as this is not my fault , I can assure you I will not drop this is until that call is traced I do expect to be handed a copy of the call.
I called from( ....... number ) , the consultant needs some serious training , I am not a vindictive person but you cannot go through life without consequences.
You are most welcome to check my credit rating in over 5 years I have not had so much as a blemish and now this , she needs to understand how you can impact someone life due to negligence.
Best Regards,
So i got a call from a Mohamed on Friday 13/1/2017 - responded today 16/1/2017:
Hi Mohamed
Thanks for getting back to me , as mentioned I have come on some hardships resulting in me having to go to a twelve month interest bearing option.
Please be aware as my history with you indicates I have always been a good payer with an impeccable credit rating , I expect this to be restored at the Bureau as it has already impacted me due me doing a credit check last week.
I also expect any negative interest to be recalculated as this is not my fault , I can assure you I will not drop this is until that call is traced I do expect to be handed a copy of the call.
I called from( ....... number ) , the consultant needs some serious training , I am not a vindictive person but you cannot go through life without consequences.
You are most welcome to check my credit rating in over 5 years I have not had so much as a blemish and now this , she needs to understand how you can impact someone life due to negligence.
Best Regards,
I have been busy i meant to update earlier , so the state of affairs is as follows , they cannot locate the call and the account is up to date now , im attempting the consolidation tommorrow if my credit record is not clear this is going to be an issue see emails:
Good day Mr Christoffels
There are no records on the account from July 2016 up to the day the email was sent to us.
As advised in my previous email dated the 16/01/2017, the payment profile would be requested to be amended from the 4/11/2016 as current. The call is not needed for this.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Regards,
I have been busy i meant to update earlier , so the state of affairs is as follows , they cannot locate the call and the account is up to date now , im attempting the consolidation tommorrow if my credit record is not clear this is going to be an issue see emails:
Good day Mr Christoffels
There are no records on the account from July 2016 up to the day the email was sent to us.
As advised in my previous email dated the 16/01/2017, the payment profile would be requested to be amended from the 4/11/2016 as current. The call is not needed for this.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Regards,