AO
Altus O

1 reviews | Active since Sept 2016

26 Nov 2018, 03:55

USELESS & PATHETIC!!!!

What the hell is up with this company???

I requested a precription letter on 8 November 2018.

At first they couldn't find my account info (account been written off November 2014 already).

AFTER submitting a previous review on 13 November, I finally got some feedback and a promise that the letter would be sent within 48hours.

I followed up on: 15/11/2018 19/11/2018 21/11/2018 23/11/2018,

The 48 hours before turn around promise/excuse was just renewed every 48 hours for another 48 hours - as my request/case haven't been actioned yet!!!!!!

Clients are handed over without hesitation and payments rarely get updated on the bereaus on time - which negatively affects the credit scores of the clients, simply because this PATHETIC, ************* excuse of a company DONT HAVE COMPETENT EMPLOYEES THAT CAN ACTUALLY DO THE JOB AND NOT ONLY CONTRIBUTE TO THE EQUITY REQUIREMENTS!!!

As soon as a client have a valid enquiry/request, you get treated like ****!!!! Your Clients determine your success and with this level of service EDCON/EDGARS dont deserve our money and support.

ITS ALMOST 3 WEEKS AND I AM NOT ANY FURTHER THAN WHERE I STARTED - I NEED THAT DOCUMENT, NOT YOUR USELESS REPLY YOU GIVE IN ATTEMPT TO FOOL THE WORLD THAT YOU ACTUALLY "CARE" ABOUT YOUR CLIENTS!!!!

0
Replies (1)
Edcon
Edcon's reply26 Nov 2018, 17:34
Official
Thank you for making contact with us regarding the prescribed account. We will escalate your query to the relevant department who will be in direct contact with you .
Please accept our sincere apologies for the inconvenience caused to you.
***/GO

Kind regards

The Edgars Customer Experience Team

Best regards,