1 reviews | Active since Jun 2015
Useless help at CNA waterfront.
<p>Hi</p> <p>I bought issue 2 yesterday of the DC graphic novel collection at cape gate</p> <p>When I got home and opened it the edges were severely dented and a deep scratch was present on the cover.</p> <p>For a collector, this is completely unacceptable.</p> <p>I tried to swap it out at the waterfront branch today, and the manageress was completely uninterested in helping me.</p> <p>She couldn't even bother to stop unpacking a small box of stock on the counter to actually give me her attention and told me I needed a slip.</p> <p>I explained I could give her my credit card statement but she looked disinterested.</p> <p>@ jacklin / eaglemoss - if this is the quality you pushing through your stores, and then I have to still deal with this quality of customer service, I'll be happy to cancel by marvel subscription with you and not purchase the rest of your books. There are passionate dealers in Cape Town who is rather buy from then - readers den...</p> <p>Regards</p> <p>Phillip</p> <p>Sent from my iPhone</p>
We will like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Victoria Wharf management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any assistance regarding the DC graphic novel collection query that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We will like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Victoria Wharf management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any assistance regarding the DC graphic novel collection query that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We will like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Victoria Wharf management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any assistance regarding the DC graphic novel collection query that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We will like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Victoria Wharf management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any assistance regarding the DC graphic novel collection query that you had, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,