USELESS EDCON ADVISORS

<p>My name is Portia Slaffa. I have an account with Jet within Edcon Group. I had finance problems in October last year and I could not pay my account. I than got my finances stable again and I paid the account every month at times to a store or using the bank details option however I changed my job recently and my employer requested to have an arrangement letter from Edcon to indicate that I have made the arrangement with Edcon. I went to Randburg Branch of Jet for assistance so I may get this letter. Spoke to an advisor called Tebogo on 18th May 2016 who informed that she cannot do that at all. Informed my employer who informed me that they got a copy from another employee which is an arrangement letter from Edcon. I went back to the store again today an advisor from the store contacted the collections department there I spoke to an advisor who said the very same thing. I requested for the manager to assist me I spoke to a manager by the name of Priscilla Moodley who said she can not send an arrangement letter however can just send an email to confirm it. I advised her I need an arrangement letter with the letterhead of Edcon as it will be rejected by my employer.</p> <p> </p> <p>I am try to sort this out however I need edcon to meet me halfway here or else I will not pay this account when I do not have a job cause if you take away my source of income. I will definitely escalate it to the Ombudsman as I want to pay it off and close the account however without the arrangement letter I will not be able to do anything at all.</p> <p> </p> <p>Can someone at Edcon please help me!!!!!!!!!!!!</p>