Useless customer care service

I am very unhappy with the lack of service that I am receiving from Edgars - Jet on my request for a sim swop. I logged a call for a request last week Wednesday. Four days later and I am still without a number. Every attempted I have made to follow up with their customer care since I logged my request has ended with an unanswered call.

I am literally frustrated because I am left helpless and unable to do simple things like cellphone banking. I need their assistance but I cannot even get a hold of them since they choose not to take all my calls.

Helpless and defeated!