1 reviews | Active since Apr 2011
Unwilling to assist Edgars Clearwater
<p>I wrote a review with regards to a Cellphone I purchased and subsequently returned due to it not working. </p> <p>I received emails after reporting it hear from the following</p> <p>Sifiso Nkabinde</p> <p>Nelisiwe Matibane</p> <p>Joyce Letlabe</p> <p>but up to now my refund has not been processed. And nothing has bedn down about the issue, its like people sit on work on their desks. </p> <p>I am disappointed at Edgars for the treeatment and would like my refund ASAP. </p> <p>Can I have a resolution to this issue. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cleawater management for actioning accordingly as the Handset was returned in store due to it not working.A reference number for the formal complaint logged on your behalf is as follows ********** 309/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cleawater management for actioning accordingly as the Handset was returned in store due to it not working.A reference number for the formal complaint logged on your behalf is as follows ********** 309/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.