Unwanted Subscription

So i receive my statement from Edgars and realize something i'm not fami**** with. Someone has added a service i did not want, there is a line that says SMS subscription fee and Airtime/Data subscription fee. i don't remember taking out this service from Edcon but i'm already bing billed for it?

I have been trying to call the Edgars/Jet airtime department the whole day. Either the phone just rings or the music plays for 30 minutes with a voice saying your call will be answered shortly. I have been on the line holding the whole day at 30 minutes a time.

Eventually when someone answers nobody says anything i can hear the background people speaking in the office but nobody is saying on the line. This happened 3 or 4 times.

So Edcon now dupes us into subscriptions we don't know and takes our money? I'm so done with them, closing my account this weekend thank you.