nM
nomsa M
1 reviews | Active since Sept 2015
16 Sept 2015, 12:17
untrained employees
they replaced me with another broken phone this company doesn't care about customer service, I am disgusted by the managers and the cellphone specialist. I am still waiting for a cellphone replacement since July... they don't want to refund me they keep on telling me to wait for their response but in black and white it says 3-6 weeks. they are bridging they own terms and conditions,they are not transparent nor sympathetic, they are just as **** no wonder people have ran away from them too. I am an x customer running away from edgars too. I am fed up . and I am going to get more people to run away from this stupid company
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Edcon's replyOfficial
18 Sept 2015, 16:50Hello nomsamnganga,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query was forwarded to the stores management and the matter is being looked into in order to resolve.
Once feedback has been received, feedback will then be provided to you then you can visit the store for assistance.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query was forwarded to the stores management and the matter is being looked into in order to resolve.
Once feedback has been received, feedback will then be provided to you then you can visit the store for assistance.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply18 Sept 2015, 16:50
Official
Hello nomsamnganga,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query was forwarded to the stores management and the matter is being looked into in order to resolve.
Once feedback has been received, feedback will then be provided to you then you can visit the store for assistance.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query was forwarded to the stores management and the matter is being looked into in order to resolve.
Once feedback has been received, feedback will then be provided to you then you can visit the store for assistance.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,