1 reviews | Active since Sept 2015
Unresolved billing issue and poor service
On the 18th of July this year I placed an order on the CNA website. Funds were deducted though the order did not reflect on my account. I got in touch with Edcon customer services to resolve the issue.<br> <br> My last email to Edcon on the 19th of August requesting an invoice and manual order has gone ignored and unanswered. Weeks have gone by and I have received nothing concrete from Edcon at this stage.<br> <br> Previous emails to me were CC'd to Esther Mohohlo, Hilaria Nyoni and Tebogo Mabitsela - thus I can conclude that at least 4 representatives are aware of the situation, yet I do not receive feedback.<br> <br> If there is a singular competent staff member that can assist me with this, I will be most grateful.
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised by the online team, your order was created manually as per your request due to the delay from the supplier.
Your manual order will therefore be dispatched on the release date.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised by the online team, your order was created manually as per your request due to the delay from the supplier.
Your manual order will therefore be dispatched on the release date.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***